Cellegant Refund & Return Policy
60-Day Money-Back Guarantee (First-Time Purchases Only)
At Cellegant, your satisfaction is our top priority. That is why we offer a risk-free 60-day money-back guarantee on all first-time orders (applies to both one-time purchases and the first order of a subscription).
If you are not satisfied with your first order of any Cellegant product, simply contact us at hello@cellegant.com within 60 days of delivery.
Important Notes:
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Applies strictly to the first order of a specific product (whether ordered as a one-time purchase or via subscription).
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Limited to one refund per product type per customer.
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Shipping, handling, and optional shipping protection fees are non-refundable.
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If you choose to exchange your product, the money-back guarantee no longer applies.
Recurring Subscription Orders (Subsequent Deliveries)
Subsequent recurring subscription deliveries after your first order are non-refundable once shipped. However, you can manage or cancel your subscription at any time prior to your next renewal date by logging into your account or emailing us at hello@cellegant.com.
Cancellation Policy
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Order Cancellation Window: If you need to cancel an order before it ships, please contact us immediately at hello@cellegant.com. While we will make every effort to stop your order, we cannot guarantee cancellations once an order has begun processing in our system.
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Cancellation Fee: A $2.00 restocking fee may apply to cover administrative costs.
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Non-Cancellable Orders: Orders that have already shipped cannot be cancelled.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately at hello@cellegant.com. You do not need to return the damaged item — we will send a replacement at no cost to you.
Exchanges
To exchange an item, please reach out to our support team to initiate a return. Once your return is received and accepted, you may place a new order for the replacement item.
Shipping Costs & Return Labels
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Original shipping fees are non-refundable.
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Prepaid Labels: We provide a prepaid return shipping label for all approved returns.
Return Instructions & Address
To initiate a return:
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Email us at hello@cellegant.com with your order number and reason for return. Email authorization is sufficient — no RMA number is required.
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We will send you instructions along with a prepaid return shipping label.
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Package your item securely and send it back to our official return facility:
Cellegant Returns
25 Spectrum Pointe Dr
Lake Forest, CA 92630
Please note: Products sent back to us without first contacting customer support will not be accepted.
Refund Processing Time
Once your return is received and inspected at our warehouse, we will issue your refund. Please allow 3 to 5 business days for the refund to process and reflect on your original payment method.
Policy Amendments
Cellegant reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.
Acknowledgment of Policy
By placing an order with Cellegant, you acknowledge and agree to the terms outlined in this Refund & Return Policy.